PRODUCTS
Q: What is the shelf life of your products?
A: Taho: To retain its freshness for up to 2 days, make sure to properly store it in the fridge and remove the excess water from the tub.
Soy Milk: To retain its freshness for up to 7 days, make sure to properly store it in the fridge.
Chilled Taho: To retain its freshness for up to 7 days, make sure to properly store it in the fridge.
A: To reheat the tofu, you can either use the microwave or have it steamed.
DELIVERY
Q: Where do you deliver?
A: We only deliver to areas of Metro Manila only.
Q: Why am I having problems when checking out my orders? ("Your cart has been updated and the items you added can't be shipped to your address")
A: First, we only deliver to areas of Metro Manila only. Second, please make sure to properly fill up everything, especially the ZIP CODE when entering your information for shipping.
Q: Do you do same-day deliveries?
A: Yes. Our shop in Sampaloc offers same-day delivery from 8am to 11am, while our shop in Greenhills offers same-day delivery from 12pm to 8pm.
OTHERS
Q: I have received an incomplete or damaged order, what should I do?
A: If you received a damaged or incomplete order with missing products, please email hello@soybueno.co or message us through Messenger or Instagram. Include a written explanation of the issue, and a picture of the item you received within 15 days of delivery. We're happy to deliver a replacement of the order to you.
Q: Where's your shop located?
A: Our shops are located in Sampaloc and Greenhills. For more details, you may check https://soybueno.co/pages/store-location.
Q: Do you offer catering services for events?
A: Yes, we provide catering services for events of various sizes. Please contact us for more information and to discuss your specific requirements.
RETURN POLICY
We stand by our quality and freshness of our products. If your fresh taho does not meet our standards, please email us a picture of your product and we will replace or refund those items.